Custom Instructions
Teach the AI your clinic's rules by chatting with it in the Training tab
Custom instructions are your clinic's own rules for the AI: what to always ask, what never to say, how to handle special cases. You set them by chatting, not by filling in a form.
Where to set them
Open the test chat
Click Clinic Agent in the sidebar, then Test as a patient. Only owners and admins see this page.
Switch to the Training tab
The Patient tab is for testing as a patient. Training is for teaching.
Tell it the rule in plain words
Write in Arabic or English, for example "خلي الـ Agent يسأل عن الحساسية دايماً" or "Always ask about allergies". The trainer saves the rule and confirms.
Test it
Go back to the Patient tab and try a conversation where the rule should apply.
Useful things to say in Training:
| You say | What happens |
|---|---|
| "Show me the current instructions" | It shows everything saved so far |
| "Always ask about allergies" | Adds a rule |
| "Remove the rule about parking" | Edits the saved rules |
| "Clear all custom instructions" | Deletes all rules |
Rules are stored in English, whatever language you used, and the AI still replies to patients in their own language. All rules together can be up to 4,000 characters.
Good rules to add
- If a doctor the patient asks for isn't available, suggest another doctor in the same specialty
- Mention that we accept installments when patients ask about prices
- Don't book anything less than one hour from now
- If a patient describes an emergency, tell them to call 123 right away"Be polite" adds nothing, the AI already is. "Mention our free parking when a patient is choosing between branches" is useful.
Restrictions like "don't mention other clinics" work well.
Prices, insurance lists and FAQs belong in the Knowledge Base. Instructions are for behavior.
What instructions can't change
- The AI will not give medical advice or diagnoses
- It always uses real availability, so it can't offer times your doctors don't have
- It won't send records links or PINs on the website widget