Codes & QR
Your clinic QR and link (WhatsApp chat, or the check-in page when you have no WhatsApp number), and the check-in QR codes for each lab and radiology branch
Go to Settings → Organization and scroll to Codes & QR.
Your organization code
Every organization has a short code. The card gives you:
- The code, with a copy button
- A link ending in
/c/and your code, with a copy button. Put it on your Facebook page, Instagram bio or website. - A QR of that link, and Print for a ready poster with your name and code
What the link and QR open depends on whether your clinic has a WhatsApp number connected in WhatsApp Settings:
| Your clinic | The QR and link open | Poster title |
|---|---|---|
| Has a WhatsApp number | A WhatsApp chat with your clinic's number, with a booking message already filled in | "Message us on WhatsApp" |
| Has no WhatsApp number | Your clinic's check-in page | "Check in · Download your prescription" |
Because the QR points to your Docistra link, not straight to WhatsApp, posters you already printed keep working when you connect or change a number.
If the card says No code yet. Contact Docistra support., reach out to support.
Clinic check-in page (no WhatsApp number)
For clinics without a WhatsApp number, the QR opens a check-in page instead. Print it and put it up in the clinic. Patients scan it with their phone camera; nothing to install. The page has two choices:
Check in
Booked, or walking in. The patient enters Your mobile number (the number they booked with, or theirs if it's their first visit):
- Booked today: they see We found your booking for today with the doctor and time, and tap I've arrived. The appointment is marked as arrived.
- No booking: they tap I don't have a booking, choose Who's seeing the doctor? (an existing family member or Someone new), pick the Doctor, fill in name, age and gender if needed, and tap Take a number. A walk-in visit is created as arrived.
Either way the patient gets a ticket with Your number (their queue number), the doctor and the time, and your team gets a notification that the patient arrived and checked in on their phone.
Download your prescription
After the visit, when the doctor has written the prescription, the patient opens the same page on the same phone they checked in with, taps Download your prescription, and downloads it. Until then it shows The doctor hasn't written it yet.
A phone number alone never proves who someone is, so the page shows only first names, never overwrites details already in a patient's file, and lets a phone download prescriptions only for the visits it checked in. A booking checked in from one phone can't be checked in again from another: the patient is asked to see reception.
Ask Docistra support for a ready A4 QR poster (PDF) with your clinic's name and QR, ready to print and hang on the wall.
Branch check-in QR (lab and radiology)
This section appears if your organization has the Lab or Radiology type. Each active branch gets one QR per service (Lab and/or Radiology). The codes are created automatically when a branch offers that service, so you don't need to request them.
Open the branch
Click a branch to show its QR codes. With more than 6 branches, use Search branches.
Click Print under the Lab or Radiology QR. You get a poster titled "Scan to check in" with the branch name and service. You can also copy the link.
Put it at reception
Patients scan it, send the WhatsApp message, and appear on that branch's intake queue.
The message goes to the branch's own WhatsApp number, or your main number if the branch has none. Branch check-in QR needs a connected WhatsApp number.
Each QR belongs to one branch and one service. Put the lab QR at the lab counter and the radiology QR at the radiology counter, or patients will land on the wrong board.
See QR check-in for what the patient sees and how scans are matched to AI bookings.
Organization code vs. check-in QR
| Organization QR | Branch check-in QR | |
|---|---|---|
| Used for | Starting a WhatsApp chat with your assistant, or checking in at a clinic without WhatsApp | Checking in at the lab or radiology counter |
| Where to put it | Social media, flyers, website, or the clinic wall | At the reception desk of that branch |
| What happens | The patient talks to your assistant, or checks in and later downloads their prescription | The patient's card appears in Arrived on that branch's board |
| Available for | Every organization | Lab and radiology branches |