Results
How results are uploaded, delivered to patients on WhatsApp, and resent
Results are uploaded from the intake queue, not from a separate screen. When you complete a card with a result file, Docistra saves the file privately and sends it to the patient on WhatsApp. The Results page is where you check what was delivered and resend.
Uploading a result
Open a card that's In progress
Only In progress cards can be completed. Move the card there first if needed.
Click Choose result file
Accepted files: PDF, JPG, PNG, WEBP, or HEIC, up to 20 MB.
Confirm and send
Check the patient name, mobile, and file in the Send this result? box, then click Upload & send. The card moves to Complete.
If the card has no mobile number, the card is completed but nothing is sent. Add the number with Edit first, or add it afterwards and use Resend to patient.
How the patient receives it
Docistra picks the delivery method automatically:
| Situation | What the patient gets |
|---|---|
| The patient messaged Docistra on WhatsApp in the last 23 hours (for example after scanning the QR) | The result file itself on WhatsApp, with a short caption |
| Otherwise | A WhatsApp message saying the result is ready, with a button that opens a secure results page |
The secure results page (a link starting with /r/) shows the patient name, your center's name, and the date, with Open and Download buttons. The link stays valid for 30 days. After that the patient sees a message asking them to contact you for a new link, and resending gives them a fresh one.
Result files are private. They are never posted on a public link: staff open them from inside Docistra, and patients open them only through their secure link.
If a referring doctor was added with the patient's consent, they get their own link to the result at the same time.
The Results page
Go to Results (Lab) or Reports (Radiology) in the sidebar. It lists completed cases, newest first, with:
- Patient name, mobile, referring doctor, and the tests or scans
- When it was completed
- Sent to patient or Not delivered
- View result to open the file
- Resend to send it to the patient again
Resending
Use Resend on the Results page or Resend to patient inside the card. Each resend is a new WhatsApp message, so it's limited to 3 resends per card per hour. Resending only goes to the patient; see Referring doctors for the doctor.
Fixing a wrong result
Open the completed card and click Back to move it to In progress, then upload the corrected file. The new file replaces the old one and is sent to the patient again.
Patients asking the AI
If a patient asks the AI assistant on WhatsApp whether their result is ready, the AI checks their latest lab or radiology card. If the result is uploaded, it sends them their secure result link. If not, it tells them it isn't ready yet.