Clinic Reports
Attendance, waiting time, schedule use and revenue, by branch and provider, with CSV, Excel and PDF export
Clinic reports show how your clinic runs day to day: who came, how long patients waited, how full the schedule was and, for managers, where the money came from. Navigate to Dashboard → Analytics and open the Clinic reports tab.
Period and filters
- Period: the same picker as the rest of Analytics (7, 30 or 90 days, or custom dates).
- Branch: follows the branch picked in the sidebar.
- Provider: All providers or one doctor.
- Service: All services, one procedure, or the visit fee or follow-up fee.
Tiles
At the top: Booked, Attendance, Median wait, Utilisation and, for owners and admins, Revenue.
Waiting time
Waiting time by branch and provider: the Average wait and the Median wait, and how many visits were measured.
The wait runs from the moment the patient arrives (checking in with the clinic QR, or reception marking them Arrived) to the doctor starting the visit. Visits without both times are left out.
Waiting time is counted from October 29, 2026, when this report shipped. Earlier visits have no start time, so they don't appear here.
Utilisation
Utilisation by branch and provider: booked minutes against the minutes the schedule offers, with a chart per provider. The schedule's minutes follow the weekly hours, days off, custom hours and breaks.
For queue (walk-in) days, the report compares booked visits with the daily cap instead. Queue days without a cap are left out and labelled.
Attendance
Attendance by branch and provider: booked, attended, cancelled, no-show, and Attendance %. Attendance % counts visits with a known outcome: came / (came + no-show).
Revenue
Owners and admins also see:
- Revenue by service
- Revenue by provider
- Revenue by referral source (the patient's How did you hear about us? answer)
Each shows visits, revenue and revenue per visit. A visit's payment goes to its procedures first (by price), and the rest to the visit fee.
Revenue here is what was collected for the visits in the period, after discounts. Finance counts payments by the day they were recorded, so the two can differ.
Branches side by side
With two or more branches and All branches picked, Branches side by side puts each branch in its own column: booked, attended, no-show, cancelled, attendance %, average and median wait, utilisation % and, for managers, revenue and revenue per visit.
Export
Use the buttons at the top to export the same tables:
- CSV
- Excel
- PDF: opens a print view; choose Save as PDF.