Invoices
When Docistra issues invoices, what they include, and what happens if one is overdue
Invoices are listed under Dashboard → Settings → Billing. Your latest one is also on the Subscription page.
When invoices are issued
| Plan | Invoice |
|---|---|
| Monthly | On the 1st of each month, for the previous calendar month. If your plan started mid-month, the first invoice charges only the days it was active. |
| Yearly | Once a year, after your plan year ends. The plan year starts on your activation date. |
Invoices are only issued for active plans. Nothing is invoiced during the free trial.
What's on an invoice
- Plan fee
- Bookings counted in the period, and how many your plan includes
- Extra bookings times your plan's extra-booking price
- Total in EGP
- Due date and a reference like
KSH-1A2B3C4D
Invoice statuses
| Status | Meaning |
|---|---|
| Awaiting payment | Issued, not yet paid |
| Overdue | Past the due date and still unpaid |
| Paid | Payment confirmed by the Docistra team |
| Void | Cancelled by the Docistra team |
Overdue invoices
You can still pay on the due date itself. If the invoice is unpaid the day after:
- The invoice becomes Overdue.
- Your account is suspended: the AI stops replying to patients and new bookings can't be made, from WhatsApp, the widget, your public page, or the dashboard.
- A red banner on the dashboard links to the invoice.
Your data stays available while suspended. Service comes back once the Docistra team confirms your payment and marks the invoice paid.
Before the due date, a blue banner reminds you of the amount and due date. Pay early to avoid any pause.
Questions about an invoice
Contact support@docistra.com with the invoice reference.