Intake queue
The live board where lab and radiology patients move from Arrived to In progress to Complete
The intake queue is a live board of the patients at your center. Each patient is a card, and each card moves through three columns until the result is sent.
Go to Intake queue in the Lab or Radiology sidebar. It is the same board in both workspaces: if your organization runs both, lab cards and radiology cards show side by side, each with a Lab or Radiology badge.
The three columns
| Column | Meaning |
|---|---|
| Arrived | The patient is at the center (or booked with the AI and on the way). Work hasn't started. |
| In progress | You've started: sample taken, scan being done, or result being prepared. |
| Complete | The result was uploaded and sent. |
- Cards are ordered oldest arrival first, so you serve patients in order.
- The board shows every open card plus the cards completed today. Older completed cases are on the Results page.
- The board updates live. When a patient scans the QR, or a colleague moves a card, it appears on your screen without refreshing.
What a card shows
Patient name and mobile, the requested tests or scans, the total in EGP, notes, and the arrival time. A paperclip with a number means the patient has sent prescription photos.
A Booked badge means the patient registered with the AI assistant on WhatsApp and hasn't checked in yet. When they scan the QR at your counter, the same card is marked arrived (no duplicate card).
Branches
If your organization has more than one branch, use the picker at the top of the board. It starts on All branches; pick a branch to see only its patients.
Cards that aren't linked to any branch yet (for example an AI booking where the patient didn't say which branch) show on every branch's view, so nothing gets missed. Scanning the branch QR links the card to that branch.
Adding a walk-in
Click New walk-in and fill in:
- Lab / Radiology - shown only if your organization runs both
- Branch - required when you have more than one branch
- Patient name (required)
- Mobile number - Egyptian mobile like
01xxxxxxxxx. Without it, Docistra can't send the result on WhatsApp. - Tests / Scans - search your catalogue and pick, or type a name and add it as free text. Each item's price is editable.
- Total (EGP) - fills in automatically from the item prices. You can type a different total.
- Referring doctor (optional) - name, WhatsApp number, and the patient's consent to send them the result. See Referring doctors.
- Notes - anything the team needs to know (fasting, contrast, prior visit)
Click Add to queue. The card appears in Arrived.
Moving a card
Use the arrow buttons on the card, or open the card and use the buttons at the bottom:
Arrived → In progress
Click Start processing (or the forward arrow on the card).
In progress → Complete
Click Choose result file, pick the file, check the patient name, mobile, and file in the confirmation box, then click Upload & send. The check button on the card opens this same step. A card can only be completed with a result file.
Back moves a card one column back. Moving a Complete card back to In progress lets you upload a corrected result: the new file replaces the old one and is sent again.
The card details
Click any card to open it. From here you can:
- Edit patient & referring doctor - fix the patient's name or mobile, or add the referring doctor, at any stage
- Edit requested tests / scans - change the items and the total
- See the prescription - photos and files the patient sent on WhatsApp, tap to open full size
- Open the result file and Resend to patient once the card is complete
- Remove the card - only while it's in Arrived (a mistaken scan or a no-show). Cards that have started or finished can't be removed.
A patient arrived without a phone number? Add it with Edit before you upload the result, so it goes out on WhatsApp automatically.
When the WhatsApp send fails
After upload, the card shows whether the result reached the patient:
- Result sent to patient on WhatsApp - done.
- Saved, but the WhatsApp send failed: followed by the reason, for example the patient has no mobile number, or WhatsApp rejected the message.
The result is saved either way. Fix the cause (for example add the mobile number with Edit) and click Resend to patient. See Results for how delivery works.