Website Widget
Put your AI receptionist on your own website with one line of code
The widget is a floating chat button for your clinic's website. Visitors click it and chat with the same AI that answers your WhatsApp: they can book, ask about fees and services, and get your address without leaving your site.
The widget is available on the Team plan and above. On Solo plans the widget page shows an upgrade prompt, and the widget won't answer on your site.
What visitors see
- A round chat button in the bottom corner: left for the Arabic widget, right for the English one
- A chat panel (360 x 560 px on desktop). On phones it opens across the full width at the bottom of the screen.
- The header Docistra Assistant and a greeting, in the language you chose when installing
What visitors can do
- Book an appointment with any available doctor
- Check available times
- Ask about fees, services and anything in your Knowledge Base
- Get your clinic address
For privacy, the widget never sends medical records links or PINs, since it can't confirm who is typing. Those stay on WhatsApp.
How visitors are identified
There is no login. Each visitor gets an anonymous session that lasts while their browser tab is open. Closing the tab starts a fresh conversation next time.
Widget chats appear in Conversations with a Widget label so your team can read them.
Widget vs. WhatsApp
| Widget | ||
|---|---|---|
| Patient identified by | Phone number | Anonymous browser session |
| Conversation history | Kept across visits | Only while the tab is open |
| Staff can reply from Conversations | Yes (within 24 hours) | No, read only |
| Appointment reminders and review requests | Yes | No, there's no phone number |
| Records link and PIN | Yes | No |
| Setup | Connect your WhatsApp number and share your clinic link | One script tag on your site |
Use both. WhatsApp is where most patients are, and the widget catches people browsing your website.