Organization Settings
Your clinic's profile, branding, contact details, branches, insurance, reminders, and WhatsApp code
Navigate to Dashboard → Settings → Clinic. The menu label matches your setup: Clinic, Lab, Radiology Centre, or Organization if you run more than one type.
Owners and admins can edit this page. Other roles can view it. Each section opens on its own and has its own Save button.
The AI only replies to patients once the Arabic name, public URL, logo, description, phone number, and at least one address are set. See Clinic Setup.
Organisation Types
Shows Clinic, Lab, and Radiology Centre, with an Active badge on the ones you have. See Modules.
Insurance
Choose the insurance companies you accept and set a coverage percentage for each. Search the list, tap a company to select it, then save. These companies are offered when staff record an insured payment on a visit.
Brand
- Logo - upload your logo. It appears on your public page.
- Primary color - the accent color for your public page.
Clinic Info
- Name in Arabic and English
- Public URL - the address of your public clinic page. Tap the open icon to view it.
- Description in Arabic and English. The AI uses it to describe your clinic.
Contact
- Phone - shared with patients who ask for a number
- Public email
- Website
Patient Reminders
Turn on automatic WhatsApp reminders and set how many hours before each visit they go out (1 to 168 hours). See Reminders.
Addresses
Each address is a branch. For each one set:
- Area - search the list or add a new area
- Branch label (optional), for example "Nasr City"
- Street address
- Google Maps link - open the branch on Google Maps, tap Share, and copy the link
Tap Add address for another branch. You must keep at least one.
Codes & QR
- Your organization code - a link and QR that open a WhatsApp chat with your clinic's own number, or your check-in page if no number is connected. Copy the code or link, or Print a QR poster.
- Branch check-in QR (labs and radiology only) - print it for the reception desk. The patient scans it, sends the WhatsApp message, and joins that branch's queue.
See Codes & QR for details.
The Copy ID button next to the page title copies your organization ID, which Docistra support may ask for.