Notifications
Get alerted on this device about new bookings and patient messages
Docistra alerts your team when something needs attention. Alerts show in the dashboard bell, and can also come as browser notifications and a sound.
Go to Settings → Notifications.
These settings are per device. Turning on notifications on your laptop doesn't turn them on for your phone or for a colleague. Each person sets them up on each device they use.
The two options
| Option | What it does |
|---|---|
| Browser notifications | Pop-up notifications even when the Docistra tab is in the background |
| Sound alerts | A beep on new bookings |
Turn on what you want and click Save. When you turn on browser notifications for the first time, your browser asks for permission: click Allow.
If you see "Notifications are blocked", your browser or phone refused permission earlier. Allow notifications for the Docistra site in your browser or system settings, then save again.
The first time you open the dashboard on a new device, Docistra shows an Enable notifications prompt with the same two options. Pick Enable or Not now, and you can change it here any time.
Installing Docistra as an app on your phone makes notifications more reliable. See App.
What you get notified about
| Event | Who gets it |
|---|---|
| New booking (by the AI, your team, or your public page) | Owners, admins, staff, and the doctor of the appointment |
| A patient cancels through the AI | Owners, admins, staff, and the doctor |
| A patient messages while the AI is paused for them | Owners, admins and staff, plus the assigned doctor |
| A patient asks to talk to a person | Owners, admins and staff, plus the assigned doctor |
| A chat is assigned to a doctor | That doctor |
| New lab or radiology registration by the AI | Owners, admins and staff |
Message alerts for the same patient are grouped, so you won't get one for every message in a burst.
Patient reminders are separate
Reminders that patients receive before their appointment are not team notifications. Set them up in Appointment Reminders.