Cash Flow
The money that actually came in and went out, by payment method, payments from insurers, and the cash count when ending the day
Revenue isn't the same as cash: a patient's wallet deposit is cash but not revenue yet, and insurance coverage is revenue but not cash yet. The Cash flow tab follows the money itself. Navigate to Dashboard → Finance → Cash flow.
Cash flow is on the Team plan and above, like the Income statement. On Solo the tab shows Available on the Team plan and above, and the cash count when ending the day is off. With several branches, the same branch picker as the Income statement applies.
Summary cards
- Cash in: what patients paid, wallet deposits, and From insurers
- Cash out: expenses, and wallet refunds
- Net cash: cash in minus cash out
- Owed by insurers: still owed at the end of the period: everything billed to insurers so far, minus what they paid
By payment method
A table with In, Out and Net for each payment method: cash, card, InstaPay, transfer and other. Expenses count under the method you picked when you entered them.
Day by day
Each day of the range with its net per payment method, then in, out and net. Download CSV gets the same rows.
Patient payments count without the insurance part and without payments made from the patient's wallet: that cash was already counted when it was deposited. A wallet refund is cash out; a wallet correction is never cash.
Payments from insurers
The From insurers card lists the period's payments from insurance companies: day, insurer, amount, method and reference.
Press Record a payment
You need Add and edit expenses for this (Roles & Permissions).
Fill in the payment
Pick the insurer from your accepted list, or Another insurer to type the name. Then the amount, the method (transfer by default), Received on, the branch (with several branches), and an optional reference (transfer or claim number) and note.
An insurer payment counts as cash in and lowers Owed by insurers. It's never counted as revenue again: the visit already counted it. If you recorded one by mistake, the trash icon (Remove the payment) takes it out; it's kept as voided.
Cash count when ending the day
Turn on Cash count when ending the day on this tab. Anyone who sees Finance (owner, managers, finance managers, or any role with See Finance) has the switch. From then on:
End the day asks for the drawer
When reception presses End the day, Docistra asks for Cash in the drawer now and an optional note. The day can't be ended without it.
The count is blind
Reception types only what they counted; they never see what Docistra expects. While the day is open and the count is on, their Day summary shows no totals row: Totals show once the day is ended, because of the cash count.
Docistra compares
Docistra works out what should be in the drawer: the cash paid that day on the branch, plus cash wallet deposits, minus cash wallet refunds, plus cash from insurers, minus that day's cash expenses for the branch.
Each count is listed on the Cash flow tab with Expected, Counted and Difference: red when short, amber when over, Exact when it matches. If the drawer is short by more than 1 EGP, everyone who sees Finance for that branch is notified, once per day: reopening and ending short again doesn't send a second alert. Reopening the day clears its count.
Several branches
With one branch, every cash payment counts. With several, cash that isn't recorded on any branch is in no drawer: the End the day window says so, and the counts table shows it in a No branch column. New payments and wallet entries get their branch automatically: the visit's branch, the only branch of the person recording it, or the one branch whose day is open.
After midnight
If the day was opened yesterday and never ended, the button reads End yesterday and the window names the day. Ending it closes yesterday, with its cash count; then today can be opened.
A short day isn't always a mistake. A payment recorded with the wrong method (cash instead of InstaPay) shows up as a short drawer. Check the day in the table above.