Knowledge Base
Give the AI extra information so it can answer detailed patient questions
The Knowledge Base holds information the AI uses beyond your clinic profile, doctors and services: price lists, insurance details, preparation notes, FAQs, anything your receptionist answers every day.
Open Clinic Agent in the sidebar and expand Knowledge base (owners and admins only).
Add a text note
The quickest way to add information.
Click Add text note
A small form opens.
Write the information
Add an optional title (for example "Insurance") and the text. Arabic or English both work.
Click Add
The note is saved and the AI can use it right away.
You can edit or delete any note later from the list.
Upload a file
Click Upload file and pick a text file.
| Supported | .txt, .md, .csv, .json |
| Not supported yet | PDF, Word (.doc, .docx), images |
| Max size | 10 MB per file |
Have a PDF or Word price list? Copy the text and paste it into a text note, or save it as a .txt file first.
How the AI uses it
For each patient message, the AI looks up the entries most related to what the patient asked and uses them to write its reply in its own words. It doesn't read the whole knowledge base word for word every time, so clear, focused entries work best.
Tips
One topic per entry. "Insurance companies we accept" and "Lab test prices" as separate notes are easier for the AI to find than one long note covering everything.
After adding or changing an entry, ask a related question in Clinic Agent → Test as a patient to check the answer.
Deleting an entry removes it from the AI immediately. If patients ask about that topic, the AI will no longer have the answer.
Doctor fees, working days and services come from their own pages, so you don't need to repeat them here. Keep those pages up to date instead.