Lab
Run your lab from one workspace - intake queue, results on WhatsApp, test catalogue, patients, and finance
The Lab workspace is built for labs and clinics that run their own lab. Patients check in at the counter (by scanning a QR or being added by staff), you move them through a simple three-column board, and when you upload the result Docistra sends it to the patient on WhatsApp.
The Lab workspace only appears if your organization has the Lab type. The owner can add it from Settings → Organization → Organisation Types → Enable. Adding a type does not change your subscription or billing. Removing a type needs Docistra support.
The lab dashboard
Go to Lab dashboard in the sidebar to see the day at a glance:
| Card | What it counts |
|---|---|
| Today's total | Lab cards created today |
| Waiting | Cards still on the board (Arrived or In progress) |
| Completed today | Cards whose result was uploaded today |
What's in the Lab sidebar
Intake queue
The live board of patients at your branch: Arrived, In progress, Complete.
Results
Every completed case, whether the result reached the patient, and a resend button.
Tests catalogue
Your test menu and prices. Used by staff at intake and by the AI on WhatsApp.
Patients
Everyone who has visited, with visit counts and spend.
Finance
Revenue from completed cases by period, test, and branch. Owners and admins only.
QR check-in
Patients scan a QR at the counter and appear on the board by themselves.
A typical lab day
The patient checks in
They scan your branch's check-in QR and send the WhatsApp message, or reception adds them with New walk-in. Patients who booked with the AI assistant on WhatsApp are already on the board with a Booked badge.
Collect the prescription and confirm the tests
Prescription photos the patient sends on WhatsApp attach to their card. Open the card to pick the tests from your catalogue and confirm the total.
Start processing
Move the card to In progress when you start on the sample.
Upload the result
Choose the result file and confirm. The card moves to Complete and the result goes to the patient on WhatsApp. If a referring doctor was added with the patient's consent, they get it too.
Patients can also ask the AI assistant on WhatsApp "is my result ready?" (نتيجتي جاهزة؟). If the result is uploaded, the AI sends them their secure result link.