Introduction
What Docistra is, how it works, and who it is for
What is Docistra?
Docistra is a clinic management system with an AI receptionist built in. Patients book on WhatsApp or your website in Egyptian Arabic, and your team runs the day from one dashboard: appointments, patient files, prescriptions, payments, and finance.
Docistra also supports labs and radiology centres, on their own or alongside a clinic.
How a booking works
Patient sends a message
The patient messages your clinic's WhatsApp number, or uses the chat widget on your website.
The AI understands the request
It answers questions about doctors, prices, and location, and offers open slots.
Booking confirmed
Once the patient confirms, the appointment appears on your board instantly.
Visit day
Reception marks the patient arrived, the doctor writes notes and a prescription, and staff record the payment.
Who is Docistra for?
Egyptian clinics, labs, and radiology centres that want to:
- Stop missing patient messages that arrive after hours
- Reduce reception workload by automating booking conversations
- Talk to patients in their own dialect, not formal Arabic
- Keep every patient's history in one place
Key capabilities
Books and cancels appointments and answers questions 24/7. See Clinic Agent.
A live board, calendar, and waiting list, with time-slot or walk-in queue booking per doctor. See Appointments.
Medical alerts, visits, prescriptions, lab and radiology results, files, family members, payments, and an AI summary. See Patient Profile.
WhatsApp reminders before each visit. See Reminders.
Patients get a PIN-protected link to their own records. See Records Portal.
Revenue, expenses (including recurring ones), and profit and loss. See Finance.
Switching branch
Clinics with two or more branches get a Branch selector at the top of the sidebar. Open it and pick a branch, or All branches.
- The choice filters the appointments board and the expenses in Finance to that branch.
- The page reloads straight away, and Docistra remembers your choice next time.
- Members limited to certain branches only see those branches in the list.
The selector isn't shown in the doctor view.
What Docistra does not do
- Docistra does not collect money from patients online. Your team records payments taken at the clinic.
- The AI handles bookings and questions only. It does not give medical advice.